PRIVACY POLICY

INTRODUCTION

Prebook Homes (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.prebookhomes.com, use our property listing platform, or interact with our services that connect landlords and tenants.

We value your trust and are dedicated to handling your personal information with transparency and care. Our platform helps landlords advertise properties across our website and partner channels (Gumtree, Facebook Marketplace, Craigslist, and billboards) while enabling tenants to search, view galleries, chat with landlords, and connect directly.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register as a landlord or property manager
• List properties on our platform
• Search for properties as a tenant
• Contact landlords through our platform messaging system
• Sign up for marketing communications
• Contact our customer service
• Subscribe to our landlord advertising plans

This information may include:

Platform Data:

• Identity information (name, contact details, company details for landlords)
• Property details, descriptions, and pricing
• Images, videos, and documentation for property listings
• Contact preferences and communication records
• Login credentials and account preferences
• Subscription payment details and billing information
• Tenant inquiry and messaging data

1.2 Automatically Collected Information

When you use our website or platform, we may automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, search patterns, click behavior)
• Location data (approximate location based on IP address)
• Cookies and similar technologies (as described in our Cookie Policy)
• Referral information (how you found our platform)

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Partner advertising platforms (Gumtree, Facebook Marketplace, Craigslist) for listing distribution and performance tracking
• Social media platforms (if you use social login features)
• Payment processors for subscription verification
• Marketing partners and referral sources

2. HOW WE USE YOUR INFORMATION

We use your information for various purposes, including:

2.1 Property Platform Services

• Creating and managing landlord and tenant accounts
• Processing and distributing property listings to partner platforms (Gumtree, Facebook Marketplace, Craigslist)
• Facilitating secure communication between landlords and prospective tenants via our messaging system
• Providing search, filtering, and property gallery viewing functionality for tenants
• Processing monthly subscription fees from landlords for advertising services
• Managing billboard advertising campaigns and tracking performance
• Providing customer support and responding to platform inquiries

2.2 General Business Purposes

• Personalizing your experience and delivering relevant property recommendations
• Improving our platform features, search algorithms, and user experience
• Developing new advertising channels and platform features
• Conducting research and analysis to understand user behavior and market trends
• Sending administrative notifications about your account or subscription
• Providing platform updates and new feature announcements
• Sending marketing communications about advertising opportunities (landlords) or new listings (tenants), subject to your preferences
• Conducting surveys and collecting feedback to improve services

2.3 Security and Compliance

• Protecting our platform against fraud, spam, and unauthorized listing activity
• Verifying landlord identities and preventing fake property listings
• Complying with UK legal obligations and regulatory requirements
• Establishing, exercising, or defending legal claims related to platform usage
• Ensuring the security of tenant-landlord communications and transactions

3. HOW WE SHARE YOUR INFORMATION

We may share your information with the following categories of recipients:

3.1 Property Platform Sharing

Advertising Partner Platforms:

• Gumtree, Facebook Marketplace, Craigslist for property listing distribution
• Billboard advertising networks for physical advertising campaigns
• Property details and contact information shared as needed for listing performance

Other Platform Users:

• Landlord property details visible to prospective tenants searching at https://prebookhomes.com/explore/?type=rent
• Contact information shared securely when tenants initiate inquiries via platform chat
• Limited profile information visible during messaging for verification purposes

3.2 Service Providers

Essential Service Providers:

• Payment processors (Stripe, etc.) for subscription billing
• Cloud storage providers for property images and documentation
• Customer support and messaging services
• Analytics providers for platform performance tracking
• Advertising technology partners for multi-channel distribution

3.3 Legal and Regulatory Authorities

• Government agencies and regulators
• Law enforcement authorities
• Tax authorities
• Courts and tribunals
• Other third parties where required by UK law

3.4 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition where user information is transferred as a business asset, subject to appropriate confidentiality agreements.

We ensure that any third parties with whom we share your information respect its confidentiality and process it in accordance with applicable UK data protection laws.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on our platform. These help us understand how you interact with our services, remember your search preferences, track listing performance across advertising channels, and improve your browsing experience.

Our Cookie Policy provides detailed information about the types of cookies we use and how you can manage your preferences.

5. YOUR CHOICES AND RIGHTS

Under UK data protection laws (UK GDPR), you have various rights concerning your personal information:

5.1 Access and Information

You have the right to request access to the personal information we hold about you.

5.2 Correction and Update

You can request correction of inaccurate personal information in your account or property listings.

5.3 Erasure

You can request deletion of your personal information when it’s no longer needed for the purposes collected.

5.4 Restriction of Processing

You can request restriction of processing in certain circumstances, such as during a complaint investigation.

5.5 Data Portability

You have the right to receive your personal data in a structured format for landlord account information.

5.6 Objection

You can object to processing based on legitimate interests, including marketing communications.

5.7 Withdrawal of Consent

You can withdraw consent for marketing communications or data processing at any time through account settings.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

6. DATA RETENTION

We retain your personal information only as long as necessary:

6.1 Platform Data

• Account Information: Retained while active plus 1 year after closure
• Property Listings: Retained during active period plus 1 year for record-keeping
• Communication Records: Retained for 2 years for dispute resolution
• Subscription Records: Retained for 6 years per UK tax requirements

6.2 Marketing Information

We retain marketing preferences until you opt out, then maintain a suppression record indefinitely.

7. DATA SECURITY

We implement industry-standard security measures including:

• Encryption of sensitive data (AES-256)
• TLS 1.3 for secure transmissions
• Multi-factor authentication for accounts
• Regular security audits
• Access controls and monitoring
• Secure property image storage

While we strive for maximum security, no internet transmission is 100% secure.

8. INTERNATIONAL DATA TRANSFERS

Your data is primarily processed within the UK and EEA. Transfers to advertising partners may involve international processors, protected by:

• UK-approved standard contractual clauses
• Adequacy decisions
• Binding corporate rules where applicable

9. CHILDREN’S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

10. LINKS TO OTHER WEBSITES

Our platform links to third-party sites (Gumtree, Facebook Marketplace, etc.). This Privacy Policy applies only to Prebook Homes.

11. CHANGES TO THIS PRIVACY POLICY

We may update this policy and will notify you via:

• Platform notices
• Email for significant changes
• Updated “Last Updated” date

12. CONTACT US

For questions about these Terms or our services:

Email: contact@prebookhomes.com
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Customer Service: Contact Us

Regulatory Information:

A software by To Digital Tech LTD
Company Registration: 16443437
ICO Registration: ZC001297

If unsatisfied with our response, contact the Information Commissioner’s Office:

Website: https://ico.org.uk/
Telephone: 0303 123 1113